Frequently Asked Questions

General

Our lead time on Brooklyn Collection products can range between eight to twelve weeks. This depends on the size of the project and the time of year.

For a specific lead time please send us an email with the desired products to info@casakids.com.

Because most of our products are made to order it is difficult for us to have products in stock at our showroom. 

At times we do carry pieces from the Essentials Collection in the showroom. If you'd like to pick something up please give us a call beforehand to see if it's available that day.

We prefer a ceiling height of 8' 3". You want at least 3' from the top mattress to the ceiling. But don't worry, we can customize the height of your loft bed if you have low ceilings. 

Yes, our showroom is located in the waterfront neighborhood of Red Hook in Brooklyn. We are open M-F 9 AM - 5 PM and Sat 10 AM - 4 PM. Click here to make an appointment. We'd love to meet you!

Directly from us! At this moment there are no official resellers of our products. Shop online or give us a call.

We guarantee our work for ten years. We have been doing the same type of furniture, with the same materials for more than twenty years, so we have had the chance to see how strong our furniture is and how well it ages. 

Yes! If you're a designer or in the trade please sign up for our trade program to access those benefits.

Our Brooklyn Collection is made right at our Red Hook, Brooklyn workshop by our team of woodworking specialists. At our shop we can create custom pieces unique to your needs. Everything from our Brooklyn Collection is made to order and has a varying lead time depending on the size of the project.

The Essentials Collection is our ready made furniture line. It consists of the basics needed for in your home. Manufactured in Europe, the Essentials ships flat packed through UPS ground allowing us to offer it at a lower price point than our Brooklyn made collection. Essentials has no customizing options, each product is available in a beautiful birch finish with white accents. Please be sure to check each products specifications before purchasing to avoid any mistakes.

Within the Brooklyn Collection, we have both standard and custom projects. Both of these types of projects carry a 8-12 week lead time and are made to order.

Standard projects are our furniture pieces ordered without any customization to them. Options available on each product page are standard.

Custom projects, while sometimes based off some of our standard products, feature customizations made to the piece that are not typically available. These are customizations you'd have to speak with our team about directly.  Some examples of customizations are adjusting the dimensions to a product, ordering a piece with custom colors like blue, or having us make a piece that isn't listed on our website.

Additionally, the Essentials Collection is always standard and ships within a week of order.

Absolutely! We can replicate any custom piece for you. Just let us know which piece by emailing us with the name of the room or filling out the room form.

We do not. Slides can be dangerous when attached to beds and your child's safety is our top concern.

We prefer to create a neutral environment and let the children's imagination take them places. To really maximize the longevity of our products, we keep our designs clean and simple. So that when your child grows out of a certain phase, their furniture will remain timeless.

Orders

Mattresses are not included with purchase of bunk, loft, tuck, or floor beds. We can give you recommendations if you need help finding one. As always we recommend all upper beds to use mattresses of 8" thickness at most. 

If you are purchasing a Marino Junior Bed, mattress and sheets are included.

All of our Brooklyn Collection products are handmade just for you . Once you place an order, we cannot cancel the order, refund your money, or return delivered furniture. 

If there is an issue with your order please contact us and we can figure out a solution that will make the piece work in your home.

Please do not refuse delivery of items that may appear damaged in transit. Often times if a box appears damaged our product is nonetheless secure due the care we put into our packaging. In the case that an item is damaged in transit please send us photos of the piece and the box it arrived in and then we will quickly send you a replacement. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.

Any questions about returns or replacements can be directed at info@casakids.com

Shipping and Installation

Once you place your order it will ship out within one to two weeks via UPS ground.

Essentials will ship through UPS ground services. These pieces once processed ship quickly to your home. We will provide you with tracking numbers.

Brooklyn made products will ship through a white glove delivery service if the item is going out of state. Products within NYC area will be delivered and assembled by our team. We will schedule a time that is convenient for you.

Unfortunately no, not at this time. At the moment we only ship to within the 48 states of the US. But this may change in the future, check back with us!

Sadly no, but we're working hard to find a solution to this.

Yes, we can do this for Brooklyn made products. Email us for info on expedited fees at info@casakids.com.

Yes! We install the furniture with our own crew within the greater NYC area. We're insured and forward the appropriate certificates to the building prior to installation when required.

Payment

Sales tax is charged for items shipped within NY.

We accept all major credit cards, paypal.

Generally speaking we don't. A majority of our work is made to order. We periodically offer special discounts through our website. These will be advertised online and via our Email Newsletter (link this to the newsletter sign-up).

Safety and Material

No, safe products are incredibly important to us. To read more on our materials visit here.

For most projects we use Baltic birch plywood. Our finishes are water-based, non-toxic, acrylic and have no VOC’s. We also leave the edges exposed since birch is a very strong wood and the lines that show in the edges have a natural appeal. You can read more about our process here.

 

Safety is a top priority at Casa Kids. All of our products meet or exceed the U.S. mandatory and voluntary safety standards developed by the ASTM. Our furniture is manufactured entirely in our woodshop in Brooklyn, allowing us to control the process from start to finish. This guarantees that we oversee the materials that go into our projects, the safety and well-being of our workers and the quality of the furniture we produce. To learn more about our philosophy, click here.

There's plenty of reasons why we use plywood. It's strength, durability, and modern look are perfect for children's furniture. Read more about our plywood here.

No problem! We're here to help. Just shoot us an email at info@casakids.com and we'll help you figure out any further questions.